Return Policy For Elemente Jewellery
At Elemente Jewellery, we are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- Products must be in their original condition, unused, unworn, and with all original packaging and tags intact.
- Custom-made or bespoke jewellery, engraved items, or pieces altered at the customer’s request are non-returnable unless faulty.
2. Return Process
- Request a Return:
- Contact us at admin@elementejewellery.com with your order number and reason for return.
- Our team will provide a return authorization and detailed instructions.
- Prepare Your Return:
- Securely package the item to prevent damage during transit.
- Include your original invoice or order confirmation in the package.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a tracked and insured courier service, as we are not liable for items lost or damaged in transit.
3. Refund Policy
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).
4. Exchange Policy
- If you wish to exchange your item, please contact us at admin@elementejewellery.com to check availability.
- Exchanges are subject to the same conditions as returns and are processed once we receive the original item.
5. Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please notify us within 7 days of delivery.
- We will arrange for a replacement or full refund, including shipping costs, after verifying the issue.
6. International Returns
- International customers are responsible for ensuring that the return complies with customs regulations.
- Duties and taxes incurred on the original shipment are non-refundable.
We appreciate your trust in Elemente Jewellery and aim to ensure your experience with us is seamless and satisfying.
